portal.vvh.orgPatient Portal

Dial 911 in the case of a medical emergency Welcome to the Valley View Select a brand below: Physicians at Valley View Psychiatry FAQ Website Privacy Note: Patients are solely responsible for maintaining the privacy and security of all information printed from the . X close X Close Close - Privacy Policy: Your Privacy Rights Table of Contents Scope and purpose of this policy What information do we collect? How do we use your information? Sharing your information Updates to this Privacy Policy Our data protection and security policy Key terms This policy is effective as of February 2015 Scope and purpose of this policy This privacy policy (the "Policy") describes the practices of the (the "Portal") with regard to information about you that we obtain through your use of the Portal. The Portal is an Internet service, powered by athenahealth, Inc. ("athenahealth," "us," or "we") which allows patients and other authorized users to coordinate and manage their medical care with their providers through electronic communications, increased access to health records, appointment scheduling, prescription requests, and bill payment processes. This Policy applies to information we collect through the Portal and how it is used. Please note that while the Portal is powered by athenahealth, this Policy does not apply to other athenahealth platforms (e.g., athenaCollector, athenaClinicals, athenaCoordinator), other athenahealth product offerings (e.g., athenaText), or to our website, www.athenahealth.com . This Policy also does not apply to the data sharing and privacy practices of your provider. Additionally, this Policy does not apply to information collected by us offline or through any other means, including on any other website operated by us or any third party, including our affiliates and subsidiaries. Return to top What information do we collect? Information you provide us: When you register for the Portal, we may ask you to provide the following information: Patient first name, patient last name, date of birth, gender, email address, ResultsCall PIN, and phone number Information we collect from your use of our services: We access cookie technologies on your computer to improve Portal users' experience, including but not limited to: storing user session IDs and enabling "remember me" functionalities for simplified log-in procedures on trusted devices. We may automatically collect and store information in our server logs regarding your use of our services and the content you viewed. This information may include: your IP address ; device specific information about the device you used to access the Portal; the patterns of searching and browsing that preceded access to the Portal; and the patterns of searching and browsing on the Portal in order to improve our services and for security purposes. The Portal does not respond to web browsers' Do Not Track signals. Return to top How do we use your information: We may use your information for the following purposes, including but not limited to: To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, other services or offerings from your provider for which you are eligible and may be interested in applying, updates to terms, conditions, and policies, and other relevant administrative changes and information relating to the Portal; To deliver relevant marketing information; For business purposes including but not limited to, developing and implementing new products and services from athenahealth, enhancing the functionality of the Portal, data analysis, audits, and to comply with all laws, regulations, and law enforcement requirements; To pull requisite data to adhere to government incentive programs, including but not limited to, your provider's achievement of Meaningful Use standards; To inform you of the opportunity to participate in online surveys, other forms of market research, sweepstakes, contests, and other similar promotions, and to administer these activities; To plan risk control measures, like fraud and abuse detection and prevention. We may de-identify and aggregate your data - meaning this data cannot be used to identify or contact you - for our business purposes, including but not limited to analyzing data trends, research, or offering new products and services. We track the number of visitors using certain portions and features of the Portal to make any necessary changes to improve the functionality of the Portal. We track the popularity of features of the Portal to guide the development of new ones. Return to top Sharing your information: We have business relationships with third-party vendors that deliver certain services and content for the Portal. The use and collection of information by these third-party vendors is governed by their respective privacy statements and is not covered by this Policy. We can disclose your health information to third party vendors in accordance with HIPAA requirements and your providers' internal privacy practices. For further details regarding these requirements, refer to the HIPAA Privacy Rule at 45 C.F.R. section 164.506. We also use the following vendors: We use Google Analytics for tracking queries submitted to their search engines. We also use Google's DoubleClick technology for tracking our advertisements, enabling "tell-a-friend" social media functionality, and providing us with the contact information of users who submit a request for additional information about our services via click-through advertisements. Please click here to view Google's privacy policy. We use MixPanel in a similar manner as we use Google Analytics to conduct web analytics investigations about users' online activities. Please click here to view MixPanel's privacy policy. Unless otherwise provided in this Policy, we will not disclose your personal information except when: You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from others; We are required by law to disclose information; or We believe it is necessary to protect our rights or to avoid liability or violations of the law. Return to top Updates to this privacy policy: athenahealth reserves the right to make periodic updates and revisions to this Policy. Any updates will be posted on this page. Please check this page to review whether any changes have been made to the Policy. athenahealth values the protection of sensitive health information. If you have any specific questions about the website privacy policy, please contact us at portalprivacypolicy@athenahealth.com. support requests (e.g. trouble logging in, password assistance, access to family members information etc.) or general questions about the portal should be directed to your medical provider or their office staff by signing into the and sending a secure message or calling your medical provider's office. athenahealth is unable to respond to general support inquiries sent to this email address. Return to top Our data protection and security policy: athenahealth takes the security and privacy of protected health information very seriously. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. These safeguards are intended to ensure that our system is secure and that it meets our obligations under the HIPAA Security Standards Final Rule, as well as CCHIT Meaningful Use Security Requirements to specifically protect all electronic health information created or maintained by our certified Electronic Health Record technology. Prudent security practices dictate that some of our procedures cannot be disclosed in detail. However, certain information regarding our security features can be provided upon request by you to the contact information detailed above. Return to top Key Terms: CO...